- Use of latest IT solutions and trends
- Versatile, tailor-made IT services
- KPI based IT service provision
- Client-goal focused IT solutions
IT Services Based on Latest Trends
Over 13 years of BPO experience, combined with excellent service quality and in-house language and skills training programs, make Runway the perfect nearshoring partner for Nordic and other European businesses looking to outsource their IT services. Throughout the years we have engaged in numerous IT outsourcing projects with multiple global companies, gaining extensive experience and in-depth knowledge in IT support, software and mobile app development, IT architecture planning and infrastructure implementation as well as professional and efficient training program development for the preparation of highly skilled and qualified IT service teams. From providing latest mobile development solutions and using cloud computing to providing social media integration services and using big data to help our clients gain a competitive advantage, we have adapted our IT outsourcing services to all the latest IT trends and technological advancements to help our clients become leaders in their industry.
Our IT Outsourcing Services:
- 24/7 1st, 2nd & 3rd line IT support
- IT consulting and IT architecture planning
- IT infrastructure implementation
- Cloud computing
- Social media integration
Premium Quality IT Support
With 9 branch offices in 6 European countries, we have the means to provide 24/7 IT support services with 1st, 2nd and 3rd level support in 15 languages, including all Scandinavian languages. We use highly-demanding KPIs and rigorous quality assurance processes to ensure that all services are performed in accordance to required quality and efficiency standards. Our longstanding IT support experience and highly skilled employees, enable us to provide highly flexible, easily scalable, premium quality nearshore IT support services that will help you reduce costs and improve your business process efficiency without having to worry about overhead costs in case there’s a need to upscale or downscale the scope of your services.
Find out more about our IT support services.
IT Consulting and IT Architecture Planning
Looking for IT consultants to help you design a new IT architecture? Our IT consultants can analyze your current IT architecture and help you plan, sketch and design a new IT architecture that will improve your business process management and improve process efficiency, while reducing IT system maintenance and additional overhead costs that arise from inefficient IT architecture models. Our IT consulting and IT architecture planning services have already helped numerous clients improve their IT architectures, and we can do it for you as well!
Find out more about our IT consulting and IT architecture services.
IT Infrastructure Implementation
Are you planning on setting up an in-house call-center or IT support department? Our IT experts can help you identify, plan and implement the most appropriate IT infrastructure for your business needs. Whether it’s an IT system, IP telephony, computer hardware, software or a combination of all, we can help you find the right solution at the right price. On top of that, we can use our recruitment channels and to help you recruit employees with highly specific employee profiles. In case you’re considering outsourcing your IT support for the time being, but foreseeing a possibility to implement an in-house department in the future, we can even serve as your outsourcing partner until you’re ready to set up an in-house department, at which point we can offer you the possibility to buy out your service team, fully trained prepared for work, with or without the IT infrastructure.
Find out more about our IT infrastructure implementation services.
Cloud computing offers great opportunities for businesses to save resources by storing, managing and processing data using remote cloud servers hosted on the internet. We can help you move your data, infrastructure and services onto Microsoft or Google cloud servers, thus improving access, ensuring stability, security and cost-effective performance with simplified scalability and a high degree of flexibility.
Social Media Integration
Social media platforms offer vast marketing and customer base expansion possibilities for those that know how to use these platforms to their advantage. Be it Facebook, Twitter, LinkedIn or Google+, we can integrate your business into social media platforms and help your business grow, acquire more customers and increase revenue with various marketing and customer engagement strategies tailored to the needs of your specific business.
Emphasis on Employee Qualification and Service Quality
One of the driving forces behind our success is our emphasis on having highly skilled and motivated employees. We uphold Scandinavian work environment standards and rely on Runway Academy, our in-house language and skills training department, to provide our employees with the possibility to acquire new skills and re-qualify for different positions without having to attend additional courses outside work, thus reducing overall attrition rates and ensuring higher employee loyalty levels than most other BPO companies. On top of that, Runway Academy also functions as a quality monitoring department, which performs regular employee qualification testing to ensure that all employees meet the high quality standards set by our clients as well as Runway itself.