- Highly qualified and flexible employees with low absenteeism rates
- Tailor made BPO solutions based on long-standing experience
- Professional and cost-effective nearshoring services
Runway Transportation Experience
Having worked with various transportation industry companies for more than 13 years, Runway has accumulated vast experience in providing a wide range of BPO services. From customer service and call centers to payroll services, accounting, HR management and recruitment, Runway has established themselves as a reliable outsourcing partner for numerous businesses from Nordic and Western European countries. Besides providing cost-effective outsourcing services, Runway takes pride in being a BPO service provider with excellent service quality and highly qualified and flexible employees. As part of the above mentioned services, Runway has performed a large variety of service tasks, which has enabled the company to service virtually any business for the transportation industry.
Service Tasks Performed by Runway
- 1st and 2nd level customer services
- Inbound and outbound call center services
- Booking and ticket reservation management
- 1st, 2nd and 3rd level IT support
- HR management and employee training
- Accounting and payroll services
- Employee recruitment and work schedule planning
- Quality monitoring and complaint mitigation
- Simple and complex data entry services
- IT infrastructure implementation
Employee Recruitment and HR Services
As a nearshoring company with offices in 5 European countries, Runway has access to many different channels that can be used to locate and recruit employees with highly specific skills and qualifications, ranging from professional education and job experience to language proficiencies and professional skills. Furthermore, Runway recruitment services also include assistance with employee relocation as well as any legal issue resolution, related to hiring workers from abroad. Whether it’s a cargo or passenger transportation company, from airline and ferry boat crews to truck or taxi drivers, Runway can help companies from the transportation industry quickly locate and recruit employees and provide assistance with any related human resource management and payroll services.
With regards to in-house services, Runway has the means and capacity to provide professional, flexible and easily scalable BPO services that will ensure process improvements in a highly cost-effective manner. Furthermore, Runway can provide outsourcing services in 15 languages, including all of the Scandinavian languages, as their in-house training programs include excellent language courses that enable Runway employees to learn or improve their language proficiency, without having to attend special courses outside work. While their extensive experience with call center service provision enables Runway to provide outstanding customer support services, the company has also engaged in a partnership with BDO, which enables them to provide a wide range of accounting services to Nordic and other European companies countries from offices located in the Baltic states. By outsourcing accounting processes to the Baltic States, Runway is able to provide professional accounting services, performed by highly qualified and motivated employees with a significant cost reduction, especially in comparison to accounting services provided from any of the Nordic countries.
Employee Qualifications and Flexibility
In order to maintain their standard of excellence, Runway places a strong emphasis on thorough employee skill and qualification testing. Furthermore, flexibility is a highly valued asset for Runway, which is why all employees working for a specific service team are required to be able to perform various service related tasks, so that all tasks could be performed by multiple team members. This helps ensure a continuous service provision even if some of the team members are absent. With regards to absenteeism and attrition rates, Runway takes pride in having a below 5 percent absenteeism rate. Meanwhile, various motivation schemes and in-house training programs enable Runway employees to re-qualify for different positions without having to attend additional courses after work, thus ensuring lower attrition rates and higher long-term loyalty.