- Longstanding experience in servicing the travel and tourism industry
- Tailor made services based on establishment of mutual trust
- Highly flexible and scalable nearshoring services
Remaining Competitive in Travel and Tourism
Travel and tourism is an industry that is highly sensitive to customer satisfaction, meaning that service quality is of utmost importance for any business working in this this industry. The industry is also highly competitive, which is why minimizing operational costs and retaining scalability are highly important, as it allows businesses from this industry to remain competitive and ensure business growth. Having worked with businesses from the travel and tourism industry for over 13 years, Runway has managed to established a reputation for excellent BPO service quality and an ability to provide highly flexible and scalable outsourcing services with outstanding cost-performance ratios.
Due to presence in six European countries and vast experience in employee recruitment, Runway is also an outstanding recruitment service provider for Nordic and Western European travel and tourism companies looking to recruit people with a similar culture and highly-specific employee profiles. This presence in multiple countries enables Runway to tap into many different labor markets and use various recruitment channels to locate people with the desired employee profiles much faster than many other outsourcing companies. Furthermore, the recruitment experience acquired over the years also enables Runway to thoroughly test employee skills and qualifications in order to ensure that the recruited people not only appear qualified on paper, but are also truly skilled and qualified for the tasks they are hired to perform.
Tailor Made BPO Services
Beyond ensuring top-level service quality and being able to quickly recruit highly specialized employees, Runway also upholds a unique business approach that involves provision of tailor made services on a partner-to-partner basis. This approach implies the establishment of mutual trust and complete process transparency, which is of great value for businesses looking to outsource their services, as it enables them to focus on their core competencies while Runway handles various support processes, ranging from customer service and call centers to data entry and back office services. Furthermore, all provided services can be custom made to meet the requirements of even the most demanding companies that have a well established reputation for excellence and professionalism.