Privacy policy, Terms and conditions and legal mentions

 

TABLE OF CONTENTS:

1. Webhelp Website privacy policy
2. Webhelp Recruitment privacy policy
3. Terms and conditions and legal mentions 

1. Webhelp Website privacy policy

INTRODUCTION

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards through this Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about their Personal Data is processed.

This website Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail.

This website Privacy Policy is the basis of all Data processing we will perform with the Personal Data you provide to us through this website  https://runway.webhelp.com and its domains and all the URL addresses that could replace it in the future (hereinafter the “Website”), as well as all the searches you make on this website and/or every use of the Website by any operator connected to the Website (hereinafter the “User”).

PERSONAL DATA WE MAY ACQUIRE FROM YOU

We may collect and process the following Personal Data:
Information you give us by completing forms or surveys on our Website https://runway.webhelp.com We may also collect information when you let us know about an issue on our Website. Quotes under these forms are here to remind you about your rights on your Personal Data, as stated hereinafter. You can change your mind at any time by clicking the unsuscribe link in the footer of any email you receive from us.

If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes.

Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

HOW LONG WILL WE STORE YOUR DATA?

We will store Data we collect from your visit to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.
However, in some situations we may store your Data for longer periods, including (i) as long as your account is open and until its closure (ii) during the duration stated in the services’ agreement between you and Webhelp.

WHY DO WE COLLECT YOUR PERSONAL DATA?

Your Data enables us to make sure that our Website is the most efficient possible and to allow you to take part to the interactive functions of the Website. Such as to:

> Estimate our audience’s size and the way they use our Website;
> Store information about your preferences and therefore personalise our Website depending on your personal interests;
> Improve your searches and our Website;
> Recognise you when you return to our Website;
> Maximise commercial information and share with you information about our products and services corresponding to your personal interests, as long as you gave your consent to receive such information. In certain circumstances, your Data allows us to fulfill our obligations in relation to a contract between us and you. (for example, executing an order or service, sending documentation, etc. We may also use your Data to inform you about changes and developments of our service.

When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

HOW DO WE COLLECT YOUR DATA?

In addition to the elements mentioned in paragraph 1 – Data that we may acquire from you- we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our Users that do not enable an individual’s identification.

COOKIES POLICY

For the same reason, we can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved service.
If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.

You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.

We also have links to social networking such as Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect. We invite you to read more about their Privacy Policy : Twitter; LinkedIn; Facebook; We invite you to read more about their Privacy Policy here.

SHARING PERSONAL DATA WITH THIRD PARTIES

In order to provide you with the best service, we sometimes need to share your Data within the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or commercial partners. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about services and products likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any marketing information from us, please click here.

We may share your Data with third parties :

In case of selling or purchase of one of our entities or goods, we can share your contact details to the potential seller or purchaser of these entity or goods ;

> If we or all of our goods are acquired by a third party, all the contact details we store will be therefore transferred ;
> If we have to divulgate or share your contact details in case of any legal obligation ;
> To protect our rights, property and safety or our consumers ;
> In case of information’s exchange with other companies and organisations for the purpose of preventing fraud and reducing the credit risk.

WHERE DO WE STORE YOUR PERSONAL DATA AND HOW DO WE PROTECT IT?

Any information you provide us is stored on our secure servers. Your Personal Data is stored in the United Kingdom but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your contact details, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the European Union), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

YOUR RIGHTS

At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.
Right to access your Personal Data – You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.

Right to rectification – Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.
Right to erasure (“right to be forgotten”) – Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.
Right to restriction of processing – You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.
Right to portability – You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.
Right to object – In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights.
If you do not want to receive marketing information from us, please click here.
Right to lodge a complaint – If you think that Webhelp does not respect this Website Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com

Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

CHANGES LINKED TO OUR WEBSITE PRIVACY POLICY

Any change that we will make in this Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

2. Webhelp Recruitment privacy policy

At Webhelp, we believe that protecting Personal data is not only a matter of security or compliance with a particular legal framework but is a matter of individual and organisational commitment. Disclosing and sharing Webhelp standards within the recruitment process through this Recruitment Privacy Policy (hereinafter, the “Privacy Policy”) is of the utmost importance regarding the Data Subjects’ legitimate expectations about how their Personal Data is processed.
This Webhelp Recruitment Privacy Policy is part of the Webhelp’s Privacy Policy. In case of contradiction, the Webhelp’s Privacy Policy’s measures shall prevail https://runway.webhelp.com .

GENERAL PRINCIPLE

Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose. We may need to share your Personal Data, such as your Identification data, life related data or any other information you will provide us. Such Personal Data may be shared with our clients and/or with other entities of the Webhelp group. In such case, any transfer will be made under strict binding corporate agreements, including EU standards clause or Binding Corporate Rules. Such documents are available on request. For some particular positions, we may need to carry out automated decision-making.

You have the right to access to your data, to lodge a complaint with a supervisory authority or to request rectification, erasure of personal data, restriction of processing concerning you, to object to processing as well as the right to data portability. In any case, you can contact our Data Protection Officer.

PERSONAL DATA WE MAY ACQUIRE FROM YOU

We may collect and process the following Personal Data:

> Information you provide us by completing forms or surveys on our e-recruitment website, our dedicated recruitment website, or our website www.webhelp.com.
> If you contact us, we may keep a report of this correspondence and we may record our communications for quality and training’s purposes or monitory of our recruitment process.
> Details about your visits on our website -including your browsing Data, your path, your browsing language, your localisation Data or other communication’s information- and the resources you have access to.

HOW LONG WILL WE STORE YOUR PERSONAL DATA?

We will retain all data related to your application for two years unless (1) it becomes clear that an offer of employment will not be made, or unless (2) you instruct us differently.
We will store connetion Data we collect from your visit (cookies) to our website for 13 months, except for Data that have been anonymised in accordance with applicable legislation.

WHY DO WE COLLECT YOUR PERSONAL DATA?

Any Personal Data shared with Webhelp when applying for a position will only be collected for our recruitment process and will only be used for this purpose.
When using our Website, the collection of your Data helps to make our website as efficient as possible and allows you to access the interactive functions of the website. Such as to :

> Estimate our audience’s size and the way they use our Website.
> Store information about your preferences and therefore personalise our Website depending on your personal interests.
> Improve your searches.
> Recognise you when you return to our Website.
> Maximise professional information and share with you information about our latest opportunities corresponding to your profile, as long as you gave your consent to receive such information. We may also use your Data to inform you about changes and developments of our service.

When you share Personal Data of another person with us, you confirm that they provided their consent for you to act on their behalf and that they were informed about our identity and the purposes of their Data processing.

HOW DO WE COLLECT YOUR PERSONAL DATA?

In addition to the elements mentioned in our Website Privacy Policy, Recruitment process will require Webhelp to collect data when such data is shared with us. This an happen when you share it diretly with us or when third party provide us information about you. This can happen for example when you send provide us you CV, interviews or when we take references.

COOKIES POLICY

We can get information about your general use of the Internet by using cookies (a small file stored on your device’s hard drive). Cookies help us improve our Website and provide a more personalised and improved experience. For this purpose, we have implemented technical measures enabling us to collect your Data through your IP address and cookies. That is why we can gather your information, such as your IP address, your browser or your operating system for the administration of the system, the improvement of our Website and to make reports (for example through aggregated information). We take all the useful cautions to share only statistical Data about actions and browsing behaviours of our users that do not enable an individual’s identification.

If you would like to remove cookies, please go your browsing’s instructions to localise the file or the folder where Data is stored.

You can refuse to accept cookies by activating the parameter enabling you to refuse cookies’ installation. However, if you choose this parameter, some parts of our Website might not be accessible to you. If you do not adjust your browser’s parameters so that it refuses cookies, our system will send cookies when you connect to our Website.

We also have links to social networking such as, but not limited to Twitter, Facebook and LinkedIn. These are third party websites, we shall not be held responsible of the Data they collect. We invite you to read more about their Privacy Policy.

SHARING PERSONAL DATA WITH THIRD PARTIES

In order to provide you with the best recruitment process, we sometimes need to share your Data within the Webhelp group. In some cases, we can share your Data with third parties, especially with our technical or HR partners and sometimes with our clients. We will share your Data only with partners demonstrating sufficient guarantees regarding the implementation of appropriate technical and organisational measures to respect your rights and keep your Data safe.

Subject to your previous agreement, we will sometimes share your contact details so that you receive information’s message about latest positions likely to interest you from our partners. These messages can take the shape of a mail, a phone call, a fax, an email or some other electronic messaging services. By providing your fax or phone number or your email address, you accept to be reached through these methods for the purposes to which you specifically gave your consent. If you do not want to receive any information from us, please click here.

We may share your Data with third parties (1) In case of selling or purchase of one of our entities (2) If we or all of our assets are acquired by a third party (3) If we have to divulgate or share your contact details in case of any legal obligation (4) To protect our rights, property and safety or our users (5) In case of information’s exchange with other companies and organisations for the purpose of preventing fraud.

WHERE DO WE STORE YOUR PERSONAL DATA AND HOW DO WE PROTECT IT?

Any information you provide us is stored on our secure servers. Your Personal Data is stored in the European Economic Space but can also be transferred or stored in a place out of the European Economic Space or within the Webhelp group. It can be processed by people out of the European Economic Space working for us or for one of our providers and partners. By consenting to give your data, you agree to this transfer (that can include transfers to countries where the legislation is less protective than it is in the European Economic Space), this storage or this processing. We take all reasonable measures to insure that your Data is being processed in a secure way and in accordance with this Privacy Policy.

Unfortunately, sending information on the Internet is never completely secure. Although we do our best to protect your contact details, we cannot guarantee the security of the Data delivered on our Website. As soon as we receive your details, we use strict proceedings and safety measures to prevent any illegal access to your Data.

YOUR RIGHTS

At Webhelp, we are committed to upholding the rights granted by Data Protection law. The information below will enable you to carry out your rights. You can make a request through all the means indicated in the contact section or by using our online form.
Right to access your Personal Data – You have the right to be informed about whether your Personal Data is being processed by Webhelp or its partners. If this is the case, we will explain how these partners use your Data and we will let you know about the purposes of the processing, what kind of Data is being processed, to whom and where your Data is being shared, for how long it is stored and if your Data is being subject to an automated individual decision-making. You can also ask us to provide a duplicate of your Data, this could lead to reasonable fees payment based on the potential administrative cost we could have. These fees will not be enforced if we share your Data through your right to data portability.

Right to rectification – Having accurate Data is essential to us. That is why we will rectify your inaccurate Data in the shortest timescale possible.
Right to erasure (“right to be forgotten”) – Apart from where there are opposing measures, we will erase your Data in order to comply with our legal obligations, especially when your Data is no longer required, or when you request deletion.
Right to restriction of processing – You can ask Webhelp to restrict your Personal Data processing if you consider that your Personal Data is inaccurate or if you ask us for the erasure of your Personal Data. Moreover, you can ask us to restrict processing if you have the right to object to this processing.
Right to portability – You can receive your Personal Data in a structured, commonly used and machine readable format as long as the processing is carried out by automated means. When technically possible, you can have your Personal Data directly transmitted to another controller.
Right to object – In some circumstances and on grounds relating to your particular situation, you have the right to object to processing of your Personal Data. When you make this request and that it complies with law, we will not process your Data unless we demonstrate that it is necessary for the performance of a task carried out in the public interest that would prevail on your fundamental rights. We can also process your Personal Data if it is necessary to noticing, exercise or defence of legal rights.
If you do not want to receive marketing information from us, please click here.
Right to lodge a complaint – If you think that Webhelp does not respect this Website Privacy Policy or that your rights granted by law are not rightly ensured by Webhelp, you have the right to lodge a complaint to a Data Protection Authority. In all cases, do not hesitate to contact our Data Protection Officer at the following address: privacy@webhelp.com

Finally, we will take all reasonable measures to notify to every recipient of Personal Data every rectification or erasure or this Personal Data or every restriction of processing, unless such a notification turns out to be impossible or demands disproportionate efforts.

CHANGES LINKED TO OUR PRIVACY POLICY

Any major change that we will make in this Webhelp Recruitment Privacy Policy in the future will be posted on this page. If this change turns to be substantial, we commit to inform you about it as soon as possible by using reasonable means.

GOVERNING LEGISLATION

Unless otherwise required by any applicable law, any difficulty, claim or litigation generated by or in relation with the present terms and conditions shall be settled according to French laws. French jurisdictions are fully and solely competent to hear of any legal dispute rising out of these terms and conditions.

3. Terms and conditions and legal mentions

The hereby Terms and Conditions apply to the website available at the address https://runway.webhelp.com or any other URL address, area or subarea which might be used to host the website later on (hereafter the “Website”), as well as to any research made on the aforesaid Website, and/or any use by the visitor accessing the Website (hereafter the “User”). Any consultation, use or transmission of the Website shall imply User acceptance without reservation of Terms and Conditions hereafter defined.
If you have any question or complaint, you can contact Webhelp at the following email address: contact@fr.webhelp.com

INTELLECTUAL PROPERTY RIGHTS

The Website is processed by Webhelp SAS (hereafter “Webhelp”). Webhelp is the owner or rightful licensee of any components and contents protected by intellectual property rights and available on the Website. Data base, components, contents presentation and all the elements (texts, visuals, photographs, videos, database, etc.), trademarks, logos and area names, which appear on the Website included, are Webhelp property, and where appropriate the property of its partners, and are protected by intellectual property governing laws. The User is granted access to the Website and the pages in accordance with the proposed navigation. All the rights which are not expressly conceded by Webhelp are deemed to be reserved.

No element incorporated in the Website shall be either partly or fully copied, reproduced, extracted from, modified, reedited, charged, denatured, transferred, displayed or distributed, on any support, without Webhelp prior written consent and shall be in compliance with the intellectual property rights and of any other right mentioned. Any unauthorised reproduction of any element of the Website, as well as any unauthorised extraction of data from the Website or from Website database is forbidden and may lead to judicial legal proceedings for counterfeit, unfair competition and damage to image among others.

Where the use of Website elements is authorised through these Terms and Conditions and provided that the source and parenthood of such element is systematically mentioned, such a use should not end up to a denaturation, deterioration, modification, alteration in any manner as the case may be. Where applicable the following mention has to be visible on any authorised copy of any Website component: “Copyright 2018 – Webhelp all rights reserved” followed by a lien redirecting to this Website.

HYPERTEXT LINKS

Webhelp has no control over third-party website. The existence of hypertext link between the Website and a third-party website does not result in Webhelp giving any kind of guaranties or exercising any kind of responsibility over the content or usage which may be performed on this website. Webhelp shall in any case be separately or jointly held liable with the third-party website publisher whose hypertext links redirect to the Website or to which Website directs to through a hypertext link. More specifically Webhelp shall not be held liable of a third-party website content reachable from a Website page or third-party websites which redirect to a page of the Website through a hypertext link.
Webhelp will make its best to remove Hypertext links pointing to any inappropriate content that you would notify us.

PERSONAL DATA PROTECTION

For any additional information regarding Personal Data, cookies used by the Website and Users rights, the User may refer to the section “Website Privacy Policy” or “Webhelp Recruitment Privacy Policy”

LIABILITY

Unless required by any mandatory legal provision, the website is provided on an “as is” and “as available” basis. Webhelp makes, and user receives, in connection with the use of the Website no other warranty, express or implied, including without limitation, the implied warranties of merchantability, of fitness for a particular purpose, or non-infringement. Webhelp do not promise that the Website, or any content service or feature, including any information and documents downloaded by you are free of error or defects, or that the aforementioned will be corrected. The above exoneration can be completed by any provision of the Terms and Conditions.

Unless contradicted by any mandatory legal provision, Webhelp disclaims any and all liability for any damage directly or indirectly suffered by the User or any third party, in connection with or related to the use of any component and content of this Website. Webhelp shall not be held liable for any direct or indirect damage, material or immaterial damage such as, but not limited to loss of profit, loss of chance, loss customer, loss of data, loss of image and / or immaterial damage suffered by the User.

WEBSITE AVAILABILITY

Even though Webhelp has taken all the necessary steps to ensure the reliability of the information, services, software or products contained on the Site, it cannot be held liable for errors, omissions, viruses or results that could be obtained by misuse of these. Webhelp is actually held only by a simple obligation of means.

The User declares and guarantees that they know the characteristics and the constraints of the Internet and in particular that the transmission of data and information on the Internet only enjoys a relative technical reliability, these circulating on heterogeneous networks with different technical characteristics and capabilities that disrupt access or make it impossible at certain times.

Webhelp strives to keep the Website accessible 24/7, but is under no obligation to do so and therefore provides no guarantee of availability or permanent accessibility or performance. Webhelp and / or its suppliers may / may also interrupt their access, notably for reasons of maintenance and upgrading of the Site or its hosting infrastructure, or any other legitimate reason for Webhelp. Webhelp is in any case responsible for these interruptions and the consequences that may result for the User or any third party. It is also recalled that Webhelp may terminate or modify the characteristics of the Website at any time and without notice.

CONTENTS

The User shall be the author or have secured the rights of any content published on the Website being reminded that (i) any publication on the Website equals authorization for Webhelp to reproduce and represent such a content and (ii) the User remains the only responsible for the content.

In any event, the User is the only responsible of the contents he/she would be able to publish on the Website. Therefore, Webhelp rejects any liability regarding words and remarks that could be published on our Website. In particular, the User restrains from holding any unlawful, insulting, defamatory, xenophobic, discriminatory or obscene words as well as harming Privacy, Intellectual Property and rights relating to the personality. Webhelp reserves the right to remove any unlawful words without any notice or damages, without prejudice to any lawsuit against the author of such words. The User guarantees and hold Webhelp non-liable for any complaint, lawsuit or condemnation linked to data and content published by the User on the Website

In any case Webhelp shall be held liable for any loss, deterioration or corruption of User’s Data linked to his/her contribution to the Website. Any information or advice from Webhelp shall not be seen as a guarantee and shall not have any contractual value.

Besides, the User commits to publish contents that are neither malicious nor likely to harm the Website or its hosting infrastructure. Webhelp and/or its processor reserve the faculty to erase without prior notice or damage any content published by a User and harming or likely to harm the good working of the Website, without prejudice to potential lawsuits.

If you have any question or complaint linked to the Website content, you can contact Webhelp at the following email address: contact@fr.webhelp.com

SECURITY

Webhelp makes its best efforts to ensure the Website’s security in accordance with applicable rules within the industry. However, the User is aware of the risks inherent to the use of electronic communications and especially the risks linked to the Data delivery on the Internet. In a more general way, it is the User’s duty to implement all the usual protections linked to browsing. Therefore, Webhelp will not guarantee anything in that case.
In any case, the User restrains from any reverse engineering or de-compiling attempt of any part of the website, from any fraudulent intrusion or attempt to fraudulent intrusion within the service system hosting the Website as well as in the software enabling its working; from any breach of trust, theft, erasure, misappropriation or non-authorised modification of the Website’s technical Data, subject to prosecution.

GOVERNING LEGISLATION

Unless otherwise required by any applicable law, any difficulty, claim or litigation generated by or in relation with the present terms and conditions shall be settled according to French laws. French jurisdictions are fully and solely competent to hear of any legal dispute rising out of these terms and conditions.

LEGAL NOTICES

Website’s publisher:
Runway SIA: Skanstes str. 54a, LV-1013, Riga, Latvia T: +371 67224437

CONTACT

If you have any questions about this privacy policy and how we use your personal data, please contact us at the following email address: privacy@webhelp.com.

Or write to our Data Protection Officer at the following address:
Group Data Protection Officer 161 rue de Courcelles 75017 – PARIS FRANCE

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